Privacy policy

1. INTRODUCTION AND SCOPE

Welcome to the Privacy and Cookie Policy of OMAĜO. This comprehensive policy has been carefully prepared to provide you with detailed information about how we collect, use, store, protect, and manage your personal data when you visit our website at www.omagoshop.eu and when you purchase our products through our online store.

We are deeply committed to safeguarding your privacy and ensuring the security of your personal information. This policy has been designed to comply fully with the General Data Protection Regulation (GDPR), which is Regulation (EU) 2016/679 of the European Parliament and of the Council, as well as Romanian Law 190/2018 concerning measures for implementing the General Data Protection Regulation, and all other applicable national and international data protection legislation.

By accessing our website, creating an account, placing an order, or otherwise interacting with our services, you acknowledge that you have read, understood, and agree to the data processing practices described in this policy. We encourage you to read this document carefully and to contact us if you have any questions or concerns about how we handle your personal information.

This policy applies to all personal data we collect through our website, email communications, customer service interactions, and any other means by which you provide us with your information or by which we collect information about you.

2. IDENTITY AND CONTACT DETAILS OF THE DATA CONTROLLER

For the purposes of applicable data protection legislation, the data controller responsible for your personal data is INTEGRA TRADE SRL, a company duly registered with the Romanian Trade Register under registration number J22/2521/2023, and fiscal identification code 48625810, which identifies us for tax and administrative purposes in Romania.

Our registered office and principal place of business is located at Mihail Sadoveanu 11B, 700490 Iasi, Romania. This is the address where legal notices should be sent and where you may contact us regarding any matters related to data protection.

For all inquiries, requests, or concerns relating to your personal data and the exercise of your data protection rights, you may contact us by sending an email to info@omagoshop.eu. 

3. CATEGORIES OF PERSONAL DATA WE COLLECT

In order to provide you with our services, fulfil your orders, improve your experience on our website, and comply with our legal obligations, we collect various categories of personal data. When we use the term ‘personal data’, we are referring to information that identifies or can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal data, including inferences drawn from this personal data, depending on how you interact with the Services:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including the items you view, put in your cart, add to your wish list, or purchase, return, exchange or cancel and your past transactions.
  • Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

We may collect personal information from the following sources:

  • Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
  • Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
  • From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
  • From our partners or other third parties.
4. LEGAL BASIS FOR PROCESSING YOUR PERSONAL DATA

We process your personal data based on:

  • Performance of a contract, to process orders you place with us;
  • Compliance with legal obligations, under applicable accounting and tax legislation, consumer protection legislation, anti money-laundering legislation.
  • Legitimate interests: to detect, prevent, and investigate fraudulent transactions or security breaches; to protect our website, systems, and networks from cyber threats, unauthorised access, and malicious attacks; to analyse and improve our website's functionality, user experience, and performance; to conduct internal business administration, to understand our customer base and market trends through business analytics and statistical analysis.
  • Consent: marketing communications, including newsletters, promotional offers, information about new products, and special discounts. You provide this consent, for example, when you check a box to subscribe to our newsletter during account creation or checkout, or when you separately sign up for marketing communications. We also rely on consent when we use non-essential cookies and tracking technologies for purposes such as personalised advertising, social media integration, and certain analytics functions that go beyond basic website operation. Your consent is always voluntary, and you have the absolute right to withdraw your consent at any time. You can withdraw consent for marketing communications by clicking the "unsubscribe" link in any marketing email we send you, by adjusting your account preferences on our website if you have an account, or by contacting us directly using the contact details provided in this policy. You can withdraw consent for cookies by adjusting your cookie preferences through the cookie management tool on our website or through your browser settings.
5. PURPOSES FOR WHICH WE USE YOUR PERSONAL DATA

We use the personal data we collect for various specific purposes:

  • order processing and fulfilment;
  • customer service and communication;
  • legal compliance and record keeping;
  • fraud prevention and security;
  • website analytics and improvement;
  • marketing communications and personalisation.
6. DISCLOSURE AND SHARING OF YOUR PERSONAL DATA

We understand that you entrust us with your personal information, and we take this responsibility seriously. We do not sell, rent, or trade your personal data to third parties for their own marketing purposes. However, in order to provide our services to you, to comply with our legal obligations, and to operate our business effectively, we do share your personal data with certain carefully selected third parties as described below.

6.1 Service providers and business partners

We work with various trusted third-party service providers who perform functions on our behalf and process personal data as data processors under our instructions: courier and logistics companies who deliver your orders to you, payment service providers, web hosting providers, email service providers, cloud storage services, and IT support services that maintain and secure our technical infrastructure.

Where you have provided consent, we may share limited data with marketing and advertising service providers to deliver targeted advertisements to you on other websites and platforms, to manage our email marketing campaigns, to analyse the effectiveness of our marketing efforts, and to provide us with marketing analytics. These providers may include email marketing platforms such as Mailchimp or similar services, social media platforms such as Facebook and Instagram where we run advertising campaigns, and analytics services that help us understand the performance of our marketing activities.

6.2 Legal and regulatory authorities

We may disclose your personal data to public authorities, regulatory bodies, and law enforcement agencies when we are required to do so by law, when such disclosure is necessary to comply with legal obligations, or when we believe in good faith that such disclosure is necessary to protect our rights or the rights of others.

7. INTERNATIONAL TRANSFERS OF PERSONAL DATA

We store and process personal data primarily within the EU/EEA, which provides a high standard of data protection under the GDPR and related legislation. However, some of the third-party service providers we use to operate our website and business, may be located outside the EEA, or may process data on servers located outside the EEA. This is particularly common for technology services such as cloud hosting, email services, and analytics platforms, many of which operate globally distributed infrastructure. Where data processors outside the EU/EEA are used, the transfer of personal data is safeguarded through the EU Commission’s Standard Contractual Clauses (SCCs) or other valid transfer mechanisms ensuring an adequate level of protection.

8. DATA RETENTION PERIODS

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, to resolve disputes, to enforce our agreements, and to protect our legitimate interests. The specific retention period depends on the type of data and the purpose for which it is processed.

9. YOUR RIGHTS AS A DATA SUBJECT

Under the General Data Protection Regulation and Romanian data protection law, you have several important rights regarding your personal data. These rights empower you to control how your information is used and to hold us accountable for how we process it. We respect and facilitate the exercise of these rights in accordance with applicable law.

You have the following rights:

  • Right of access: you have the right to obtain confirmation from us as to whether or not we are processing personal data concerning you, and if we are, you have the right to access that personal data and to receive certain information about how we process it.
  • Right to rectification: you have the right to have inaccurate personal data concerning you corrected without undue delay. You also have the right to have incomplete personal data completed, including by providing a supplementary statement.
  • Right to erasure: you have the right to request that we delete your personal data in certain circumstances.
  • Right to restriction of processing: you have the right to request that we restrict the processing of your personal data in certain circumstances. When processing is restricted, we may store your data but not actively use it except in limited situations.
  • Right to data portability: you have the right to receive personal data concerning you that you have provided to us in a structured, commonly used, and machine-readable format, and you have the right to transmit that data to another controller without hindrance from us.
  • Right to object: you have the right to object to certain types of processing of your personal data.
  • Right to withdraw consent: where we process your personal data based on your consent, you have the right to withdraw that consent at any time.
  • Right to lodge a complaint with a supervisory authority: if you believe that our processing of your personal data violates applicable data protection laws, or if you are dissatisfied with how we have handled your data protection rights, you have the right to lodge a complaint with a data protection supervisory authority.
  •  In Romania, the competent supervisory authority is the National Supervisory Authority for the Processing of Personal Data (ANSPDCP). You may contact ANSPDCP at the following coordinates: postal address is Gheorghe Magheru 28-30, Sector 1, 010336 București, Romania; telephone number is +40 318 059 211; email address anspdcp@dataprotection.ro; website is www.dataprotection.ro. Alternatively, if you are habitually resident in another European Union member state, you may lodge a complaint with the supervisory authority in that country. You can find a list of all European data protection authorities and their contact information on the website of the European Data Protection Board at https://edpb.europa.eu. While you have the right to lodge a complaint directly with a supervisory authority, we would appreciate the opportunity to address your concerns directly first. We encourage you to contact us with any issues so that we can work to resolve them before you escalate to the supervisory authority. 

To exercise any of the rights described above, you may contact us by email at info@omagoshop.eu. 

10. DATA SECURITY MEASURES

We take the security of your personal data extremely seriously and implement a comprehensive range of technical and organisational measures designed to protect your information from unauthorised access, accidental loss, destruction, damage, alteration, or disclosure. Our security measures are designed to be appropriate to the nature, scope, context, and purposes of processing, as well as the risks to the rights and freedoms of individuals.

11. COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to distinguish you from other users of our website, to provide you with an enhanced browsing experience, to understand how you use our website, and to improve our website functionality and services. This section provides detailed information about what cookies are, which cookies we use, why we use them, and how you can control them.

11.1. What are cookies

Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owners. Cookies allow websites to remember your actions and preferences (such as login credentials, language selection, font size, and other display preferences) over a period of time, so you do not have to keep re-entering them whenever you return to the site or navigate between pages.

Cookies typically contain two pieces of information: a unique identifier in the form of a randomly generated string of letters and numbers, and some additional information necessary for the cookie's function. The cookie is stored in your web browser and can be accessed by the website that created it (a "first-party cookie") or by certain third-party services (a "third-party cookie").

11.2. Types of cookies we use

We use several categories of cookies on our website, each serving different purposes:

  • Strictly necessary cookies: These cookies are essential for the basic functioning of our website and enable you to navigate the site and use its features. Without these cookies, services you have requested, such as maintaining your shopping cart or accessing secure areas of the website, cannot be provided.
  • Performance and analytics cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, how long visitors spend on each page, which links are clicked, and whether visitors encounter error messages. All information collected by these cookies is aggregated and anonymised.
  • Functional cookies: these cookies allow our website to remember choices you make and provide enhanced, more personalised features. For example, functional cookies may remember your preferred language, region, or currency settings, recall items you have placed in your shopping cart, remember your login information, and store your cookie consent preferences.
  • Targeting or advertising cookies: These cookies are used to deliver advertisements that are relevant to you and your interests. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
11.3. First-party and third-party cookies

First-party cookies are set directly by our website and can only be read by our website. We use first-party cookies for essential website functions, to remember your preferences, and to analyse how you interact with our site.

Third-party cookies are set by domains other than our website. These are typically placed by service providers we use to enhance our website functionality or to deliver certain services. For example, if we embed a video from YouTube on our website, YouTube may set cookies on your device. Similarly, if we use Google Analytics to analyse website traffic, Google will set analytics cookies on your device.

We carefully select our third-party service providers and require them to comply with applicable data protection laws. However, we do not control the cookies placed by third parties, and we recommend that you review the privacy and cookie policies of these third-party services to understand how they use cookies and how you can control them.

You can accept or reject cookies through our cookie consent banner that appears when you first visit our website. You can change your cookie preferences at any time by clicking on the "Cookie Settings" or "Manage Cookies" link in the footer of our website, which will reopen the consent banner and allow you to review and modify your choices. Please note that if you choose to block or delete cookies, certain features of our website may not function properly.

We may update the cookies we use on our website from time to time, for example when we add new features or services, or when we begin working with new third-party service providers. When we make significant changes to our cookie usage, we will update this policy and, where appropriate, request your consent again through our cookie consent mechanism.

12. AUTOMATED DECISION-MAKING AND PROFILING

We want to assure you that we do not engage in automated decision-making, including profiling, that produces legal effects concerning you or similarly significantly affects you.

13. THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to third-party websites, plug-ins, applications, or services that are not owned or controlled by us. For example, we may link to our social media profiles on platforms such as Facebook, Instagram, or Pinterest, or we may link to blogs, articles, or other external resources that we think may be of interest to our customers.

This Privacy and Cookie Policy applies only to our website and to personal data that we collect and process. When you click on a link to a third-party website or when you interact with a third-party service integrated into our website, you will be subject to that third party's privacy policy and terms of service, not ours.

We are not responsible for the privacy practices, data collection methods, or content of third-party websites and services. Third parties have their own independent privacy policies that govern how they collect, use, share, and protect your personal information. We strongly encourage you to read the privacy policy of every website you visit and every service you use to understand how your personal data will be handled.

14. UPDATES AND CHANGES TO THIS POLICY

We reserve the right to update, modify, or replace this Privacy and Cookie Policy at any time to reflect changes in our data processing practices, changes in applicable laws and regulations, the introduction of new technologies or business practices, feedback from data protection authorities or users, or for any other reason we deem necessary or appropriate.

15. CONTACT INFORMATION AND DATA PROTECTION INQUIRIES

We are committed to addressing your privacy concerns and responding to your questions about how we handle your personal data. If you have any questions about this Privacy and Cookie Policy, if you wish to exercise any of your data protection rights, if you have concerns about how we are processing your personal data, or if you would like to submit a complaint about our data practices, please do not hesitate to contact us. You may reach us by sending an email to info@omagoshop.eu. 

Last updated: 17 November 2025.